Frequently asked questions
HOW DOES THE ONLINE BOOKING PROCESS WORK?
Once you have made your reservation, and paid a deposit for your tour, we will immediately issue you a receipt via email. You will also receive information on transportation, meeting instructions, contact information, and anything else relevant to you regarding your particular tour/excursion. Your receipt gives you admission - it must be presented upon arrival. At that time, you will pay your balance and you’re all set!
WHAT HAPPENS IF IT RAINS OR MY SHIP DOES NOT DOCK?
Rain for extended periods of time is unusual in the Caribbean. When it does rain, sun showers last a short period of time. However, if it does rain excessively and a tour is cancelled OR you are unable you use your resort day pass, you are entitled to a 100% refund. If your ship does not dock for any reason, we will refund your deposit.
* The resort reserves the right to NOT issue refunds once guests have paid the balance and entered the property.
WHAT IS INCLUDED IN THE DAY PASS?
Included is access to the resort, beach and pools, restrooms, restaurants, bars, and WIFI. You are also allowed umbrellas, loungers, towels, non-motorized watersports.
Unlimited food and drink is also included
WHAT ARE THE PRICES FOR CHILDREN?
Children up to 4 years old are free of charge. Children ages 5-11 years old are $60. Children 12 and over are considered adults.
WHAT FOOD OPTIONS ARE AVAILABLE AT THE MELIA?
The O'Grille Cafe* is just steps away from the beach.
*menu is periodically updated at cafe
Melia O’Grille Menu:
Seafood Ceviche GF/HF/DF
Ocean Salad HF
Quinoa Salad GF/V/HF/DF
Steak & Cheese
BBQ Chicken Wings
• Pasta & Fish
Penne Rigate Pesto
Linguini with Cream Sauce, Pomodoro CF
Grilled Mahi Mahi & Lemon Vinaigrette GF/HF/V/DF
Beer Battered Tilapia
V: Vegetarian / Vegetariano
DF: Dairy Free / Sin Lactosa
CR: Chef’s Recommendation / Recomdacion del Chef
GF: Gluten Free / Sin Gluten
HF: Heart Friendly / Corazon Saludable
WHAT ACTIVITES ARE AVAILABLE AT THE MELIA?
There is a beach vendor offering the following:
Beach Jet-Ski Prices*
30 mins $100.00
45 mins $140.00
1 hour $170.00
20 mins $60.00
30 mins $80.00
45 mins $120.00
1 hour $150.00
Single $80.00 5-10 mins
Double $160.00 10-15 mins
• Banana Boat
$35.00 Per Person
*Credit/Debit Cards: Visa, MasterCard and Discover are usually accepted. Card payment subject to change by owners of the Jet Ski rental company.